Privacy Policy

1. Introduction

UrWellness is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

We are located at 12 Church Street, Scarborough YO11 1NH, United Kingdom. For any questions regarding this policy, please contact us at [email protected] or +44 1723 470 821.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or make an enquiry.
• Communication Data: Information contained in communications you send to us, including the content of your messages.
• Technical Data: IP address, browser type, device information, and cookies when you visit our website.
• Usage Data: Information about how you use our website, including pages visited and time spent on pages.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support
• To process and fulfil your requests for information about our products
• To improve our website and services
• To send you information about products you have enquired about
• To comply with legal obligations
• To detect and prevent fraud or abuse of our services

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for us to process your data for specific purposes
• Contractual Necessity: When processing is necessary to fulfil a request or provide services you have asked for
• Legitimate Interests: When we have legitimate business interests that do not override your rights
• Legal Obligation: When we must process your data to comply with legal requirements

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• With professional advisers including lawyers and accountants
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition

Any third parties we work with are required to keep your information secure and confidential.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

• Contact enquiry data: 3 years from last contact
• Marketing consent data: Until consent is withdrawn
• Website analytics data: 26 months

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data under certain conditions
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to improve your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encryption of data in transit and at rest
• Regular security assessments
• Limited access to personal data on a need-to-know basis

10. International Data Transfers

Your personal data is processed and stored within the United Kingdom. If we need to transfer data outside the UK, we will ensure appropriate safeguards are in place to protect your information.

11. Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

UrWellness
12 Church Street
Scarborough YO11 1NH
United Kingdom
Email: [email protected]
Phone: +44 1723 470 821

14. Complaints

If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.